Online surveys – who designs them, and what planet do these people come from?

so I go onto this department store website and they ask if I’m ok with answering their survey when I’m done, to give them feedback about using their website – cool, I think, and on the whole it wasn’t too … Continue reading →

Dear Cashier

I want to thank you for making me realise how wonderful some of the other cashiers are, thank you for making me appreciate the nicer ones, those who are warm and friendly, those who are courteous and considerate, those who … Continue reading →

I think this is the first time I’ve used the word “satisfactory” (as in “not satisfactory”) without irony in spoken conversation

I’d ordered a diary online from a company called WH Smith – a reputable high street chain of stationery shops here in the UK, no reason not to trust them, I thought… The website offered the option of paying through … Continue reading →

Selfishly, I chose to pay more

Shopping was a very straightforward affair when I was a kid. There was a row of shops opposite our house and that’s where we bought most things. We bought food from the grocer, the butcher and the greengrocer. Stationery for … Continue reading →