so I go onto this department store website and they ask if I’m ok with answering their survey when I’m done, to give them feedback about using their website – cool, I think, and on the whole it wasn’t too painful, but…
one question was asking about my use of other (competing) websites, stuff like have I used them in the last six months, have I bought from them – well, I don’t remember! and there was no option to say “don’t remember” or “n/a” or “pass”, you had to pick an answer.
the other bit that annoyed me was when they asked how often I visit their own site, with the options being (from memory) something like:
– this is the first time I’ve visited
– rarely, I prefer to shop at the store
Which is silly – my answer is “rarely” but it’s not because I prefer to shop at the store, it’s just because I don’t shop for clothes very often.
Who designs these surveys, and which planet do these people come from?